CONTACT US
Email: myjessbag@gmail.com
Customer Service Hours:
Mon - Fri, 9 AM to 6 PM
At Jess Bag, we believe every journey is a story worth carrying.Whether you want to know about our products or need help with your order, just drop us a line!
Got Questions? We’re Here For You
Jess Q&A
What if the bag doesn’t work for me? Can I return it?
Of course! We totally get that sometimes things don’t click.
You’ve got 60 days to return or exchange your Jess Bag — just make sure it’s unused and in its original packaging.
💌 Just shoot us an email at myjessbag@gmail.com and we’ll sort it out.
How fast will my bag arrive?
Once you order, we usually ship it out in 2–3 business days.
📍 U.S. deliveries: around 6–10 business days.
🌍 International orders: about 7–14 days depending on where you are.
Can I Take Jess Bag on A Flight?
Absolutely! Jess Bag meets most airline carry-on size requirements, so you can bring it onboard hassle-free.
Whether it’s for work trips or weekend getaways, it’s the perfect travel companion.
Is there any kind of warranty?
Yes! We offer a 60-day quality promise.
If something’s off — stitching, zipper, anything — let us know and we’ll fix it or send a new one.
How do I clean my Jess Bag?
It’s easy! Just use a soft cloth with a little mild soap for spot cleaning.
Avoid putting it in the washing machine — treat her gently and she’ll last a long time.